Osmo Mobile FAQ’s:
Is Osmo Mobile able to hold any phone?
The Osmo Mobile supports smartphones measuring from 58.6mm-84.8mm long and up to 8.4mm thick. This covers most phones currently available, from the iPhone SE to the iPhone 6s Plus and Android phones of similar sizes. The type of phone being used will also have an effect, for instance if the phone has an additional case, special lenses or additional side buttons.
How to power on Osmo Mobile in my first use?
Step 1, activate the battery first before powering on Osmo Mobile, connect the charger cable to the handheld gimbal to charge and activate the battery.
Step 2, power on Osmo Mobile, connect it to the DJI GO app, follow the instructions to connect and activate Osmo Mobile then you can start to use it.
What is the hardware requirement of my phone when using the Osmo Mobile?
The Osmo Mobile connects with a phone via Bluetooth 4.0, so Bluetooth 4.0 is required in your phone, most smart phones made after 2015 support Bluetooth 4.0.
Can I use ActiveTrack in any operation mode i.e. Standard, Portrait, Underslung, and Flashlight?
ActiveTrack is supported in all modes except Portrait Mode due to the limited width of the camera’s view. When shooting in Portrait Mode, a fast moving subject will move out of shot easily, which will affect the final recording. As a result, ActiveTrack is disabled for Portrait Mode.
Can I set the ActiveTrack speed? How fast can it move?
No. Tracking speed cannot be set. The Osmo Mobile will adjust its movement according to the speed of the object, so you do not need to set its speed according to how you use it. The fastest it can track is the same as its Max Controllable Speed, 120°/s.
Is ActiveTrack compatible with all phones?
No. ActiveTrack is not compatible with certain phones (i.e. iPhone 5s and iPhone 5) due to limitations within the phones.
Does the different resolution of front and rear cameras affect ActiveTrack performance?
No. ActiveTrack is not affected by camera resolution.
Can I add an external microphone to the 3.5mm Stereo Jack of the Osmo Mobile handle?
No. Since the gimbal uses your phone to record video and sound, the 3.5mm Stereo Jack on the handle of Osmo Mobile does not support microphones. Instead, it’s been converted into a Charging/Upgrade Port. By connecting your Osmo Mobile to an external adaptor/power bank through the Power Cable, you can charge your Osmo Mobile any time. This jack is also used the Osmo Mobile’s firmware upgrades.
Are the Control Panel and trigger still the same as the Osmo?
Yes. The Osmo Mobile uses the same handle design as the Osmo. You can use the trigger for multiple controls for both the gimbal and camera — hold it down for locking the gimbal’s direction, double tap for re-centering. Unlike other Osmo cameras, tapping the trigger three times does not rotate the phone. Instead, it switches your phone from front camera to rear camera.
Can I zoom when using Osmo Mobile?
Yes. Pressing the trigger and moving the joystick upward and downward will control digital zoom, but this may affect image quality.
Can I replace the gimbal of the Osmo Mobile with a Zenmuse X3?
No. The Osmo Mobile is sold as a complete unit. The gimbal is therefore non-detachable.
Can I control shutter speed and ISO etc. from my smartphone?
Yes. DJI GO allows you to control Shutter Speed, ISO and White Balance from your phone. This function is only supported on iOS devices.
When recording video, can I record at whatever resolution I have set inside the DJI Go app?
The DJI Go app will select the best resolution based on the status of your phone. If you want to change the video’s resolution, go to DJI GO –> Camera Settings and change the related settings. Maximim video and photo resolution depends on the phone used, for example the iPhone 6s can shoot at 4K.
Are the camera settings in the DJI GO app affecting the resolution of my phone’s video itself?
Is there anything inside the app that tells me how much storage space I have remaining for video on my phone?
Can I broadcast live videos through a third-party video platform? How?
Yes. Go to Settings, Choose Live Broadcast Platform and choose the Custom option then follow the on-screen instructions.
Note: Live Broadcasting is not available on Android devices.
What is the difference between Walk and Sport Mode?
The main difference is the gimbal’s speed tracking your movements. In Sport Mode, the gimbal follows your movements closely, while in Walk Mode, the gimbal moves more slowly.
Can I set the speed of the Joystick?
Should I turn on Tripod Mode when shooting timelapse videos?
Yes. However, if shooting hyperlapse videos, Tripod Mode should be switched off.
Why is manual adjustment of metering, focus and zoom disabled when shooting motion timelapse videos?
To ensure optimum image quality, manual adjustment of these functions has been disabled when shooting timelapse videos.
How many points can I set when shooting motion timelapse videos?
A maximum of 5.
What is Pitch Lock Mode?
The shooting direction of the phone camera will not be affected by the movement of your arms.
Can I exit Portrait or Underslung mode using the DJI GO app?
Can I use the Osmo Mobile to shoot Panorama photos?
No. The Panorama function is coming soon.
Is the Osmo Mobile using the original Osmo battery? How long are charge times and battery life?
Yes. The Osmo Mobile uses the same battery as the original Osmo (980 mAh). A full charge requires 3 hours, and battery life varies between 3 and 4.5 hours.
What is the maximum charging current for the Osmo Mobile?
The maximum charging current is 2.1A.
Is the Osmo Mobile compatible with Osmo’s High Capacity Battery and External Battery Extender?
Can I use the charging cable for other electronic products like my phone and computer?
Can other USB cables work with my Osmo Mobile?
No. Please always use the dedicated USB cable for the Osmo Mobile when charging and upgrading.
Does the Osmo Mobile connect to my phone via Wi-Fi just like the Osmo?
No. The Osmo Mobile connects to your phone via Bluetooth with a few easy taps in the DJI GO app.
How is Bluetooth connection better than Wi-Fi?
The connection speed of Bluetooth is faster than Wi-Fi. Once your phone is connected to the Osmo Mobile, it will automatically connect again the next time you use the same phone.
How do I know which device is mine when there are several Osmo Mobiles around my phone?
We give every Osmo Mobile a unique serial number, which is located on the left of the phone holder. You can easily locate your device by finding the serial number. You can also change the name of your device in the DJI GO app.
Does the Osmo Mobile support all Osmo accessories?
The Osmo Mobile has the same rosette mount as the Osmo meaning that accessories are interchangeable for both. We recommend using the Osmo Mobile with the Osmo Base or the Extension Rod with the Tripod for longer exposures or Motion Timelapses.
Can I attach an external lens to my phone when using Osmo Mobile?
Yes. However external lenses may affect the balance of the gimbal. Large, heavy lenses are not recommended.